At Lana’s Learning Lab, we maintain clear and professional policies to ensure a smooth, respectful, and effective tutoring experience for every student and family. By booking a session, clients agree to the following terms: 

Pricing

• Rates may vary depending on the complexity of the subject, session type, or tutor. Base prices for online sessions are as follows:

  • Middle school: $50+/hr

  • High school: $60+/hr

  • College: $70+/hr

• Sessions that end early at the student’s request are still subject to the full agreed-upon charge. 

• In-person sessions may be available by request and include an additional fee, based on travel distance.

Session Bundles

• Lesson bundles are available in 4-week and 6-week blocks.

• The number of sessions per bundle is customized based on an agreement reached during the initial consultation.

Session Scheduling

• Sessions must be scheduled at least 24 hours in advance. Scheduling can be arranged during the consultation call or through email/message afterwards. 

• Sessions are available online or, if mutually agreed upon, at a designated public location.

Lateness, Cancellations, and Rescheduling

• If the student arrives late, the session will conclude at the original end time and will be billed in full.

• If the tutor is late, clients may extend the session, receive a partial refund, or apply a credit to future sessions.

• For individual sessions: Cancellations or rescheduling must be requested at least 24 hours prior to the session for a full refund. No-shows or late cancellations will not be refunded.

• For bundles: Refunds are prorated based on sessions used and must be requested within 15 days of the first session. After 15 days, no refunds will be issued.

Payment Policy

• Full payment for each session is required at the time of booking, and at least 24 hours prior to the lesson.

• Accepted payment methods: Cash App, PayPal, Venmo, and Zelle.

Online Tutoring

• Students must have reliable internet access and the necessary device(s) for online learning.

• Lessons are conducted via Zoom or Google Meet; students are expected to have Google Meet or Zoom installed and tested ahead of their first session.

Conduct, Confidentiality, & Communication

• Required resources will be provided; students are responsible for bringing their own textbooks, notebooks, and assignments.

• All personal and academic information is kept strictly confidential and will not be shared without express consent.

• Student work will not be disclosed or used externally unless explicit permission is granted.

• Communication by email or text is welcome; inquiries will receive a response within 24 hours on business days.